Terms of Business for Services

Effective 1st Jan 2017

  1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Pawsome Walks Rugby, or is using any other services provided by Pawsome Walks Rugby, and agrees to indemnify Pawsome Walks Rugby in full against any liability arising from such harm or damage to third parties.
  2. The Client agrees that, in admitting their dog, Pawsome Walks Rugby has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
  3. All dogs will be subject to an initial assessment by Pawsome Walks Rugby prior to using Pawsome Walks Rugby Services. Pawsome Walks Rugby reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.
  4. The Client agrees to notify Pawsome Walks Rugby immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.
  5. Pawsome Walks Rugby offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
  6. Pawsome Walks Rugby will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of Pawsome Walks Rugby.
  7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of, Pawsome Walks Rugby together with any associated costs e.g. call-out charges. The Client authorises the staff of Pawsome Walks Rugby to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of Pawsome Walks Rugby may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.
  8. Pawsome Walks Rugby reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella), or the vaccinations are found to be expired or otherwise incomplete.
  9. Bitches may not attend Pawsome Walks Rugby while in season or pregnant. Pawsome Walks Rugby the right to refuse admission if these criteria are not met.
  10. The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Pawsome Walks Rugby responsible if their dog contracts Kennel Cough while attending.
  11. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Pawsome Walks Rugby immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Muddy Paws Dog Services reserves the right to refuse admission until satisfied that the condition is resolved. Owner is responsible and will ensure that their dog is up-to-date with their vaccinations, flea and tick treatments and de-wormer treatments.
  12. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Pawsome Walks Rugby without prior approval. All such media remain the property of Pawsome Walks Rugby.
  13. The Client agrees that Pawsome Walks Rugby is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.
  14. The Client agrees to ensure their dog has not eaten in the hour before pick up by Pawsome Walks Rugby to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).
  15. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.
  16. The Client agrees that, by signing the key holder waiver form this will indemnify Pawsome Walks Rugby in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
  17. You may cancel your booked slot and provided you give a minimum of 24-hours notice, you will not be charged. However, if cancellaton is made within 24-hours of the walk commencing, the full rate will be charged.
  18. Late Payment Of Commercial Debts Act 1988 amended 1998 & 2002, we would like to remind customers that payments are due at the end of each working week or on final working day of that week. We as a company reserve the right to impose a £2.50 initial late payment fee if a payment is more than three days overdue, then £0.50 charged on a daily basis from the fourth day until payment is received in full
  19. Termination Policy:- Clients and The Dog Walker agree to give one week’s written notice to cancel the agreement. If you do not require the service for that week a cost of 50% of that weeks walks will be due. This will be based on an average of your previous 4 weeks.